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Michigan Water Academy - Customer Service II - Waterford
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Michigan Water Academy - Customer Service II - Waterford

Learn to become more responsive to increased customer expectations and expanding global demographics.

When: Fri, Sep 29
8:00 AM
Where: Oakland County Executive Office Bldg
2100 Pontiac Lake Rd
Waterford Twp, Michigan  48328
United States
Contact: Eric Johnson
517-292-2912 ext 2

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This course emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers. Understanding the importance of the customer service cycle and everyone's role adds to the effectiveness of the team. Terms, definitions, and/or processes common to all customer service organizations are discussed for a broad understanding of how technology is applied to create a more efficient environment. Professionalism, attitude, and stress management are critical skills that define effective customer service and are presented to aid attendees' professional growth.

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