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Registration and Cancellation Policy
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Registration and Cancellation Policies

Board Policy #7, approved as of 1/26/18

Attendee Registration

A member must login to receive the member discount when registering for an event on the Section’s website. Refunds will not be issued for individuals registering for an event at the non-member rate who would have otherwise been eligible for the member discount.

A person must use a promo code to receive any promotional discount. Refunds will not be issued for individuals registering for an event at the full rate who would have otherwise been eligible for a promotional discount.

Speaker Registration

In recognition of the valuable time and talent lent to us by volunteer speakers, the Section offers discounted registration for speakers listed on official event materials. All speaker registrations are subject to review and approval by the Executive Director. Speakers who register without receiving their discount code and consequently pay full price will not be eligible for a refund of the discount amount.

Cancellation

Registration substitutions within the same organization are allowed; however, registration rates will be calculated according to AWWA membership status. Written cancelations received at least seven days prior to the start of the event will be eligible for a refund less a $35 processing fee for training events and less a $100 processing fee for MI-ACE exhibit space. Cancellations received less than seven days from the start of the event will receive no refund. See the Exhibitor Prospectus for the cancellation policy for Joint Expo exhibit space.

Under extenuating circumstances, a credit for training may be issued but is only redeemable for Section event registrations and must be used within the same calendar year. Credits are granted at the sole discretion of the Executive Director.

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